01
How do I set up the CSE app?
- Download the CSE app from the Apple App Store or Google Play Store.
- Install the app and open it.
- Follow the on-screen instructions to create an account or sign in if you already
have one.
- Ensure you set up 2FA (Two-Factor Authentication) for added security.
02
How to set up Google Authenticator (2FA)?
- Open the CSE app and navigate to "Settings."
- Click on "Two-Factor Authentication" or "2FA."
- A QR code will appear on the screen.
- Open the Google Authenticator app on your phone.
- Tap on the "+" sign and scan the QR code displayed on the CSE app.
- Google Authenticator will now generate a 6-digit code for CSE.
- Enter this code in the CSE app to verify and activate 2FA.
03
I didn’t receive the verification code to sign in.
- Ensure you have a strong internet connection.
- Check if the email from CSE went to your spam or junk folder.
- If you use 2FA, ensure the Google Authenticator app is synchronized correctly.
- If you use 2FA, ensure the Google Authenticator app is synchronized correctly
- If you still haven't received the code, request a new one or contact CSE support.
04
I've lost my 2FA. What should I do?
Immediately contact CSE support for assistance. They will guide you
through the process of
resetting your 2FA. For future reference, always save the backup codes provided during
2FA
setup.
05
I forgot my password. What should I do?
- On the CSE login page, click "Forgot Password.
- Enter your registered email address.
- You will receive a password reset link in your email.
- Click on the link and follow the instructions to set a new password.
06
How to Complete Identity Verification (KYC)?
- Log in to your CSE account.
- Navigate to "Profile" or "Account Settings."
- Click on "Identity Verification" or "KYC."
- Follow the on-screen prompts, which will require you to upload identity documents
like a passport, driver's license, or national ID.
- Ensure your documents are clear and valid. CSE will review and verify them, which
may take some time.
07
How to Deposit Crypto to CSE?
- Open the CSE app and go to the "Wallet" section.
- Choose the cryptocurrency you wish to deposit and click on "Deposit."
- A unique deposit address will be generated. Use this address to transfer crypto
from your external wallet to your CSE account.
08
How to Withdraw from CSE?
- Navigate to the "Wallet" section in the CSE app.
- Select the cryptocurrency you wish to withdraw and tap on "Withdraw."
- Enter the external wallet address and the amount you wish to withdraw.
- Confirm the transaction. Ensure the wallet address is correct as crypto
transactions are irreversible.
09
Why hasn’t my Withdrawal arrived?
- Ensure you've waited for the standard blockchain confirmation times, which vary per
cryptocurrency
- Check the transaction status in your CSE transaction history.
- If it's marked as "completed," verify the receiving address. If there are prolonged
delays, contact the receiving wallet's support team.
- If you're still facing issues, contact CSE support.
10
How to Trade on CSE?
- Go to the "Trade" section of the CSE app.
- Choose the trading pair you're interested in.
- Set the desired price and quantity for your buy or sell order.
- Confirm the details and execute the trade.
11
How to buy tokens on IEO?
- Navigate to the "IEO" section on CSE.
- Select the token sale you're interested in.
- Ensure you've completed KYC verification, as it's often required for token sales.
- Follow the instructions to purchase, which may involve transferring specific
cryptocurrencies to the token sale address.
